OUR GUARANTEE OF QUALITY
Shadow Oak Maille takes great pride in offering quality products and exceptional customer service. If at any time you feel that your purchase has not lived up to your expectations, simply return it for an exchange or refund. Items are accepted within 30 days of the original purchase for an exchange or refund. Custom or personalized items may not be returned or exchanged.
SHOP ONLINE
24 hours / 7 days a week
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Ordering Information
The easiest way to order standard catalog items is to use the shopping cart links found after each item's description. To pay by credit card or money order simply follow the links in the shopping cart system.
Shipping Information
To add to the ease of your shopping experience, all items available for purchase already have our discounted shipping included.
Return Policy
Customer satisfaction is extremely important. SOM attempts to offer as many options and as much discussion as is needed for you to receive the piece that you really want. However, sometimes a piece doesn't turn out quite the way you planned. If this happens with any catalog piece, simply send it back within 30 days of the time it was received, in the original condition with receipt, and you will receive a full refund (less shipping) in your choice of store credit or cash. Return policy on custom pieces will vary depending on the piece, but they can usually be returned for store credit. ANY piece that arrives damaged should be shipped back within 15 days (along with the receipt and original packing materials) and will be either replaced or repaired and returned to you.
To return items for a return or exchange, please carefully package the items and send to:
Attn: Returns
Shadow Oak Maille
806-F Red Hill Dr.
Louisville, TN 37777
Privacy Policy
Shadow Oak Maille will never share, sell, or rent your private information. All information is considered private and confidential unless we recieve your permission to use it for a specific purpose. Otherwise, note (your personal and purchase information will never be shared, rented, or sold to a third party.)
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