Shadow Oak Maille

2832 Honeysuckle Trail

Rockford, TN 37853



865-387-6085

M-F 9AM- 5PM (EST)

Return Policy



Customer satisfaction is extremely important. SOM attempts to offer as many options and as much discussion as is needed for you to receive the piece that you really want. However, sometimes a piece doesn't turn out quite the way you planned. If this happens with any catalog piece, simply send it back within 30 days of the time it was received, in the original condition with receipt, and you will receive a full refund (less shipping) in your choice of store credit or cash. Return policy on custom pieces will vary depending on the piece, but they can usually be returned for store credit. ANY piece that arrives damaged should be shipped back within 15 days (along with the receipt and original packing materials) and will be either replaced or repaired and returned to you.



To return items for a return or exchange, please carefully package the items and send to:

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Attn: Returns
Shadow Oak Maille

2832 Honeysuckle Trail

Rockford, TN 37853



Privacy Policy

Shadow Oak Maille will never share, sell, or rent your private information. All information is considered private and confidential unless we recieve your permission to use it for a specific purpose.  Otherwise, note (your personal and purchase information will never be shared, rented, or sold to a third party.)